Who we are

Our website address is: https://godavaricuts.com

Terms of Use

Your use of the Website and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Website www.godavaricuts.com including the applicable policies which are incorporated herein by way of reference. If you transact on the Website, You shall be subject to the policies that are applicable to the Website for such transactions. By mere use of the Website, You shall be contracting with Godavari Cuts and these terms and conditions including the policies constitute your binding obligations, with godavari foods For the purpose of these Terms of Use, wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. Godavari foods allows the User to surf the Website or making purchases without registering on the Website. The term “We”, “Us”, “Our” shall mean Godavari foods. When You use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. – We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you.
  • It is your responsibility to review these Terms of Use periodically for updates/changes.
  • Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions.
  • As long as you comply with these Terms of Use, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

CANCELLATION AND RETURN POLICY

How can I cancel my order?

You can cancel the order by calling our customer support number 1800-572-1777 or ping us on chat. We will not be able to cancel the order once it is out for delivery.

 
Can I edit my order?
Yes, you can edit the order by calling our customer support number 1800-572-1777 or ping us on chat within 5 mins of placing the order. The customer support agent can help you to add/remove individual items within the order.
 
Note: The partial refund cannot be accepted once your order is sent for processing. Any modification on the order, the existing order will be canceled and replaced with the new order number.
 

DELIVERY:

Is there a minimum order?

No, there is no minimum bill value.

 
Delivery charges –
We charge a nominal fee of Rs.50 for all scheduled orders and Rs.70 for express deliveries.
 
What are your delivery timings?
We deliver every day of the week from 7.00 am – 9.00 pm.
 

Do I need to register or create an account before making a purchase?

You are free to browse our site, but when we deliver, we need to know who you are and where you stay. Therefore, we need you to register before making your purchase.

 
Didn’t get a Bill when you walked in to store?
1. Customers should report to the support team on the same day by reaching the support number 1800-572-1777
2. Customer complaints will be investigated and resolved within 2-3 working days from the date of complaint raised.
3. After the successful completion of the investigation, the money will be added to the customer wallet within 3-4 working days. Customers can avail maximum wallet cash up to Rs.500.
 
Hassle-free COD orders
How can I use the UPI option? Once the delivery executive reaches your location, you can ask him to show the QR code from his Godavari Cuts rider app, you can just scan the QR code using Google pay/Phone pay/PayTM for paying the amount and enjoy the Hassle free COD. 

Online payment

Is my credit card information safe on your site?
Absolutely. All online payment related transactions are carried out through the secure payment gateway.
 
 Will I be charged any additional fee for using the online payment option?
No, we don’t charge any additional fees.
 
My bank is not listed in the online payment option, how do I pay?
You can try paying through your Credit/Debit card, Online Wallets, Razor pay or through Cash on Delivery.
 
Returns, Replacements, and Refunds
My item arrived damaged or defective. What should I do?
Our products undergo multiple quality checks before they leave our store. However, in the rare case that your order was damaged during transit, you can request a replacement, cancellation, or refund by contacting our customer support 1800-572-1777 within 15 minutes of receiving the products.

Note: For any quality complaints. it is compulsory to hold the product in the original packaging for review by our quality team. Basis product availability, we will arrange for a replacement or will refund the amount to you.

Products can only be returned if?

1. The package has been altered or damaged during transit.

2. If wrong items were delivered against your order.

3. Unacceptable delay in delivering the order

4. If you are unhappy with your order, please raise your concern by reaching out to us at the time +91 9143251777 within 15 minutes of receiving the products.


ACCESSING, BROWSING, OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.