Who we are
Our website address is: https://godavaricuts.com
- Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions.
CANCELLATION AND RETURN POLICY
How can I cancel my order?
You can cancel the order by calling our customer support number 1800-572-1777 or ping us on chat. We will not be able to cancel the order once it is out for delivery.
Can I edit my order?
Yes, you can edit the order by calling our customer support number 1800-572-1777 or ping us on chat within 5 mins of placing the order. The customer support agent can help you to add/remove individual items within the order.
Note: The partial refund cannot be accepted once your order is sent for processing. Any modification on the order, the existing order will be canceled and replaced with the new order number.
Is there a minimum order?
No, there is no minimum bill value.
Delivery charges –
We charge a nominal fee of Rs.50 for all scheduled orders and Rs.70 for express deliveries.
What are your delivery timings?
We deliver every day of the week from 7.00 am – 9.00 pm.
Do I need to register or create an account before making a purchase?
You are free to browse our site, but when we deliver, we need to know who you are and where you stay. Therefore, we need you to register before making your purchase.
Didn’t get a Bill when you walked in to store?
1. Customers should report to the support team on the same day by reaching the support number 1800-572-1777
2. Customer complaints will be investigated and resolved within 2-3 working days from the date of complaint raised.
3. After the successful completion of the investigation, the money will be added to the customer wallet within 3-4 working days. Customers can avail maximum wallet cash up to Rs.500.
Hassle-free COD orders
How can I use the UPI option? Once the delivery executive reaches your location, you can ask him to show the QR code from his Godavari Cuts rider app, you can just scan the QR code using Google pay/Phone pay/PayTM for paying the amount and enjoy the Hassle free COD.
Is my credit card information safe on your site?
Absolutely. All online payment related transactions are carried out through the secure payment gateway.
Will I be charged any additional fee for using the online payment option?
No, we don’t charge any additional fees.
My bank is not listed in the online payment option, how do I pay?
You can try paying through your Credit/Debit card, Online Wallets, Razor pay or through Cash on Delivery.
Returns, Replacements, and Refunds
My item arrived damaged or defective. What should I do?
Our products undergo multiple quality checks before they leave our store. However, in the rare case that your order was damaged during transit, you can request a replacement, cancellation, or refund by contacting our customer support 1800-572-1777 within 15 minutes of receiving the products.
Note: For any quality complaints. it is compulsory to hold the product in the original packaging for review by our quality team. Basis product availability, we will arrange for a replacement or will refund the amount to you.
Products can only be returned if?
1. The package has been altered or damaged during transit.
2. If wrong items were delivered against your order.
3. Unacceptable delay in delivering the order
4. If you are unhappy with your order, please raise your concern by reaching out to us at the time +91 9143251777 within 15 minutes of receiving the products.